• On-site interpretation between patient and provider
• Referrals to non-ambulatory transportation to and from medical appointments
• Referrals to telephonic Interpretation
• Cultural competency education workshops and seminars for providers, corporations and organizations
Interpreter scheduling and specialized or complex assignments
Our intake coordinator will work with you to accommodate each patient’s request for language, cultural competency and gender appropriateness when selecting interpreters. Call 612-872-8059 for assistance. SURAD intake coordinator takes your request, finds and confirms the appointment with the interpreter and faxes the confirmation back to your office. In medical setting, for some contracts, spoken language interpreters can be asked to contact patients ahead of the appointments to ensure non-cancellation.
SURAD has a core team of specialized interpreters who have experience with complex medical cases and terminology. All interpreters sign contracts with SURAD assuring that that abide by HIPAA requirements of patient and provider confidentiality.
SURAD will then invoice the medical provider, or can directly invoice certain insurance companies. Currently these insurance companies or government social service offices include: UCare, Medica, MHP, and Hennepin County. SURAD will directly bill medical providers for MA interpreting. The providers will then submit these claims with their own service claims.